Kirsty’s Kitchen Cornwall CIC
This notice explains how Kirsty’s Kitchen Cornwall CIC uses personal information when you visit our website, contact us, sign up for updates, or ask us to provide meals. We handle personal information in accordance with applicable data protection law.
Who we are and how to contact us
Kirsty’s Kitchen Cornwall CIC is the organisation responsible for the personal information described in this notice.
Email: enquiries@mealsonwheelscornwall.co.uk
Telephone: 01736 757737
Information we collect
The information we collect depends on how you interact with us. It may include:
- Contact and enquiry details, such as your name, email address, telephone number and the contents of a message sent through our website, by email or by phone.
- Information needed to arrange and deliver meals, such as a customer’s name, delivery address, order and meal choices, and delivery instructions.
- Dietary requirements and other information you choose to give us so that we can provide suitable meals. If this reveals information about someone’s health, it is health data and receives additional protection.
- Newsletter details, such as your email address and whether you have chosen to receive updates.
- Information submitted through website comments, including the name, email address, website address and comment entered in the form.
- Technical information about your visit, such as device and browser details and information collected through cookies or similar technologies, depending on the website settings.
If someone else arranges meals or contacts us on your behalf, they may provide us with your contact, delivery or meal information.
How we use information and our lawful bases
We use personal information only where we have a lawful basis to do so. Depending on the purpose, this may include:
- To respond to enquiries and take steps you request before arranging a meal service, or to provide and manage meals you have ordered. Our lawful basis is taking steps at your request or performing our agreement with you.
- To keep business, order and financial records where we are required to do so by law.
- To manage and improve our service, respond to service issues and keep appropriate records, where this is necessary for our legitimate interests and does not override your rights.
- To send email updates where you have chosen to receive them. You can unsubscribe at any time.
- To operate the website and understand its use. Any non-essential cookies or similar technologies will be used in line with the choices you make through the website’s cookie controls.
Where we use information about a person’s health, such as a medical dietary requirement or allergy, we must have both a lawful basis under Article 6 of the UK GDPR and an additional condition under Article 9.
Who we share information with
We may share relevant information with staff and delivery personnel who need it to respond to you, prepare meals or complete a delivery. We may also use service providers to host and maintain our website, manage communications or newsletters, provide IT support, or process payments where applicable. These providers may only use personal information in accordance with our instructions and applicable law.
We may disclose information to professional advisers, regulators or public authorities where this is required by law or necessary to protect someone’s safety.
Where information comes from
We usually collect information directly from you. We may also receive information from a family member, representative or other person who is arranging meals or contacting us on your behalf.
How long we keep information
We keep personal information only for as long as we need it for the purpose for which it was collected, including to provide the meal service, deal with queries or disputes, and meet legal and accounting requirements. The period depends on the type of information and the reason we hold it.
We keep newsletter information while you remain subscribed. If you unsubscribe, we may retain limited information needed to record and respect that choice. We securely delete or dispose of information when it is no longer needed.
Cookies and website analytics
Our website uses cookies and similar technologies. These is necessary for the site to work and may help us understand website use. The cookies actually used, their purposes and how to change your choices depend on the website settings.
Your data protection rights
You can ask us to provide a copy of your personal information, correct inaccurate information, erase information in certain circumstances, restrict or object to certain uses, and transfer information where the right to data portability applies. If we rely on consent, you can withdraw it at any time; this does not affect processing carried out before withdrawal.
These rights are subject to legal conditions and exemptions. We will respond to requests without undue delay and normally within one month. To make a request, contact us using the details above.
How to complain
If you have concerns about how we use your personal information, please contact us first using the details above so we can try to resolve them. You can also complain to the Information Commissioner’s Office at https://www.ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Last updated: 15 October 2026
